Tag: @Vocus

With Cornerstone OnDemand’s recent IPO (NASDAQ: CSOD) and their high valuation based on a negative EBIDTA, many are starting to ask if we are headed for a second Internet or SaaS Bubble?

I do agree that some of the valuations at this point are a lot higher than a reasonable person would expect, but this is probably just pent up interest in the technology sector. It doesn’t help that Facebook and LinkedIn has seriously pumped up the valuations for Internet/Social Media firms, but today’s SaaS companies are very different from the Dot Bombs of 1999/2000.

Remember these companies?

Company

Business

Market Cap

(000’s)

Web Van

On-line Groceries

$1,200

Pets.com

On-line Pet Supplies

$ 325

VerticalNet

Marketing

$5,400

Kozmo.com

Delivery Services

Private

All of these companies were built on bad business models, too much money and expectations that were out of control. And by the way are all out of business.

But not all of the Internet companies that were formed during this period were bombs; in fact there are a number of firms that are now pillars of the technology industry including these firms:

Company

Founded

Business

Ticker

Market Cap

(000’s)

Amazon

1994

eCommerce

AMZN

$76,380

Ariba

1996

eProcurment

ARBA

$ 3,140

eBay

1995

eCommerce

EBAY

$39,370

j2 Global Comm.

1995

Communications

JCOM

$ 1,340

Priceline

1997

eCommerce

PCLN

$23,790

WebMD

1996

Health Content

WBMD

$ 3,150

It would be safe to say that each of these companies struggled during and after the Dot-Com collapse but they were able to modify their models to take advantage of the efficiencies that the Internet provided. Amazon has built a business that can effectively compete against the largest retailer in the world, Walmart, even though its sales are only 1/12th their revenues.

All of these Internet Survivors had to develop a real business model that would deliver solid margins, profits and growth. They each had to assemble experienced management teams, learn how to deliver superior customer service and build trusted brands. Not easy to do, but they did it.

Fast-forward to today and we have a whole new set of Internet and Software-as-a-Service companies that have emerged and gone public including these firms:

Company

Founded

Business

Ticker

Market Cap

(000’s)

Athena Health

1997

EMR

ATHN

$ 1,560

Blackboard

1997

Education

BBBB

$ 1,280

Concur

1993

Travel & Expense

CNQR

$ 2,960

Cornerstone OnDemand(1)

1999

Talent Mgmt

CSOD

$ 855

Constant Contact

1995

Marketing

CTCT

$ 1,000

Google

1998

Search, PaaS

GOOG

$187,000

Kenexa

1987

Talent Mgmt

KNXA

$ 622

NetSuite

1998

ERP

N

$ 1,880

RightNow

1997

CRM

RNOW

$ 1,030

Salesforce.com

1999

CRM, PaaS

CRM

$16,930

Servicesource (2)

1999

Service Mgmt

SREV

$ 774

SuccessFactors

2001

Talent Mgmt

SFSF

$ 2,990

Taleo

1996

Talent Mgmt

TLEO

$ 1,430

Ultimate Software

1990

Payroll

ULTI

$ 1,490

Vocus

1992

Marketing

VOCS

$ 478

(1) CSOD IPO: March 17, 2011
(2) SREV IPO: March 25, 2011

As you can see most of these companies were founded before the Internet Bubble burst and were forced to create real business models that could deliver profits.

At Montclair Advisors, we specialize in SaaS business advisory services and we know many of these firms quite well and they all have strong management teams, growing businesses and staying power. Unlike the Internet firms that went IPO in 1999 or 2000, most of these firms have had to build up their businesses over ten or more years and are based on some form of recurring revenues.

Major differences between the companies on this list versus the early Dot Bomb firms include:

  • Proven Over Time. As you can see most of these firms are at least ten years old and have weathered the economic changes through the last two recessions.

  • Businesses at Scale. Most of these companies are over $100M in annual revenues, which means they have been successful in selling into multiple markets and geographies.

  • Recurring Revenue Streams. Anyone who has been involved with a company that has developed a subscription business can tell you how hard it is to create a meaningful recurring revenue stream. The advantages of being a SaaS software company based on subscriptions means that revenues remain consistent so there is a high degree of transparency and visibility.

  • High Degree of Customer Satisfaction. All of these companies are dependent on satisfied customers that want to renew their annual subscription agreements and purchase more services. This is quite different than the ‘drive-by’ relationships many of the early Internet companies developed with their customers.

  • Strong Management Teams. After the Dot Com crash it became much harder to file for an IPO and manage a company in the post Sarbanes-Oxley world. These next generation of Internet companies have attracted leading management expertise that knows how to innovate and rapidly scale viable businesses.

So are the valuations of companies like Cornerstone OnDemand and Servicesource, Facebook and LinkedIn too high? Are we beginning to see a SaaS Bubble? Maybe, but all of these companies have been built for the long term and will be around long after any correction, unlike their early Internet cousins Web Van or Kozmo.com.

Here is our updated Public Company SaaS interactive spreadsheet.  Enjoy!

After our post on January 26th we got several great comments about the cost of starting a SaaS company.  It definitely takes a commitment to build a true SaaS company, especially when you consider some the following facts about the 15 public companies that I tracked in my high level analysis:

  • Average Start-up Capital Required:                                   $44M
  • Average Time Required from Start-up till IPO:                 7 years
  • Average Capital Required per Year till IPO (Burn):             $6.8M
  • Average IPO Proceeds:                                                    $76M
  • Additional Capital Raised After the IPO:                           $243M
  • Average Total Capital Raised:                                          $363M
  • Average Market Capitalization:                                      $1,262M
  • Companies Who are Profitable:                                            8

The costs of getting a SaaS start-up off the ground are substantial but only about half of the firms we tracked actually started out as a pure SaaS company.   These other Cross-Over firms started out as either Application Service Providers (ASP’s) or were traditional On-premise ISV’s that move to SaaS through a combination of organic migration or through a series of acquisitions.  Companies like Concur, Kenexa, Taleo and Ultimate Software have all transitioned to SaaS from an on-premise heritage.

Montclair Advisors - SaaS Start Up Costs - Pre IPO

Montclair Advisors - SaaS Start Up Costs - Pre IPO

The shortest time to go from start-up phase to an IPO was 4 years and the longest was 13 years.  Most of the firms we tracked were founded between 1997 to 1999, which was prior and during the Internet Bubble.

When these firms went public they raised a range between $30M (LivePerson and Ultimate Software) to over $150M (DealerTrack and NetSuite), but on average they raised about $75M.  All the firms then went on to do additional capital raises from $32M (LivePerson) up to $750M (DealerTrack) but on average each raised $243M!   The total capital raised, when considering both pre IPO, IPO and post IPO capital raised, these firms raised between $100M (LivePerson and Ultimate Software) to close to more than $500M (DealerTrack, Salesforce.com and SuccessFactors).

Montclair Advisors - SaaS Start Up Costs - Post IPO

After going public, this SaaS market basket of companies have done well as a group.  The majority of the firms are profitable, which makes for solid cash flow performance, revenue visibility and overall stability of the company’s stock, for the real SaaS firms.

The most valuable company, based on their Market Cap is Salesforce.com at more than $8B and there are at least 4 other SaaS firms with valuations over $1B (Blackboard, Concur, NetSuite and SuccessFactors).  When comparing the amount of capital raised to the market valuation, the 5 best performing firms are Salesforce.com (.09), Ultimate Software (.13) , Concur (.19), RightNow (.22) and LivePerson (.31).

Montclair Advisors - SaaS Start Up Costs - Market Caps

Montclair Advisors - SaaS Start Up Costs - Market Caps

This year, as the economy improves, promises to launch a few new SaaS IPOs and we will continue to track this core group as well as a larger group of Hybrids and Cross Overs and will periodically report back with our findings.

When speaking with entrepreneurs and investors about the investment required to start up a new Software-as-a-Service company, I often refer back to this list.   At Montclair Advisors thought this would be a handy reference for those looking to start a SaaS company during 2010.

Looks like you might need a money tree to start a SaaS company, but for those that reach critical mass and go public, there is a tremendous payback.  This is information has been gathered from various sources including Wachovia, CrunchBase and Google Finance.

Company Investment Current Market Cap Ticker Symbol
(in 000’s) (in 000’s)
Blackboard $100.7M $1,300M BBBB
Concur $30.2M $2,100M CNQR
Constant Contact $37.3M $527M CTCT
DealerTrack $48.0M $774M TRAK
Kenexa $54.5M $256M KNXA
LivePerson $41.6M $335M LPSN
LogMeIn $20.0M $448M LOGM
NetSuite $84.9M $1,000M N
RightNow $32.2M $553M RNOW
Salary.com $5.7M $40M SLRY
Salesforce.com $64.5M $8,500M CRM
SuccessFactors $54.5M $1,100M SFSF
Taleo $36.9M $891M TLEO
Ultimate Software $25.1M $755M ULTI
Vocus $26.4M $345M VOCS